Payment Policy

Payment Policy

General Information

Thank you for choosing to shop at Well Mora.

We are committed to providing a secure, simple, and transparent payment experience. Below, you will find important information about our accepted payment methods, payment processing, and refunds.

By completing an order, you agree to the terms outlined in this Payment Policy.

Accepted Payment Methods

At Well Mora, we currently accept the following payment methods:

  • Credit and debit cards

  • Visa

  • Mastercard

  • American Express

  • Other supported cards displayed at checkout

  • PayPal

The payment methods actually available to you will be displayed during the checkout process.

All payments are processed through secure and encrypted payment systems.

Credit and Debit Card Payments

When paying by credit or debit card, you enter your card details directly through our secure checkout.

Depending on your card, you may be required to provide:

  • Card number

  • Expiration date

  • Security code (CVV)

  • Cardholder's name

Supported cards include Visa, Mastercard, and American Express.

Additional supported cards may be displayed directly at checkout.

Your payment is processed securely through our payment service providers using encrypted technology.

PayPal Payments

You can also pay for your order conveniently and securely using PayPal.

When you select PayPal at checkout, you will be redirected to PayPal's secure payment platform.

You can then log in to your PayPal account and confirm your payment.

Once your payment has been completed successfully, you will be redirected back to our online store.

Payment Security

Protecting your payment information is a high priority for Well Mora.

All payment transactions are processed through secure and encrypted connections.

Well Mora does not store complete credit card details or PayPal login credentials on its own servers.

Your payment information is handled by the respective payment service providers in accordance with their security standards.

When Will I Be Charged?

Payments are processed during the checkout process.

Once your payment has been successfully authorised, your order will be confirmed and forwarded for processing.

If a payment cannot be authorised, your order may not be completed.

Order Processing

Once your payment has been successfully received, we will begin processing your order.

Processing time: 1–3 business days

Shipping transit time: 4–9 business days

Estimated total delivery time: 5–12 business days

Orders are generally processed from Monday to Friday.

Failed or Declined Payments

If your payment is unsuccessful, your order may not be processed until a successful payment has been completed.

Possible reasons include:

  • Insufficient funds or credit limit

  • Incorrect card information

  • Expired card

  • Security verification by your bank or payment provider

  • Declined transaction

  • Technical issues

  • Interrupted internet connection during checkout

Please review your payment information and try again.

If the problem continues, we recommend contacting your bank, card provider, or PayPal for further assistance.

Order Confirmation

Once your order has been successfully placed, you will receive an order confirmation by email.

Please also check your spam or promotions folder if you do not see the confirmation in your inbox.

If you have not received an order confirmation, please contact our customer service team.

Invoices

After completing your order, you will receive a confirmation containing the relevant order details.

If you have any questions about your order or invoice, please contact our customer service team.

Refunds

When a refund is approved, it will generally be issued to the same payment method used for the original purchase.

Refunds are processed within up to 10 calendar days after the returned items have been inspected and accepted.

Depending on your bank, card provider, or PayPal, it may take several additional business days for the refunded amount to appear in your account.

Applicable statutory refund deadlines remain unaffected.

Refunds for Credit and Debit Card Payments

If you paid for your order using a credit or debit card, an approved refund will generally be credited back to the same card.

The time required for the refund to appear in your account may vary depending on your bank or card provider.

PayPal Refunds

If you paid for your order using PayPal, an approved refund will generally be processed through PayPal to the original payment method.

The final processing time may depend on PayPal.

Partial Refunds

In certain circumstances, a partial refund may be issued.

For example, this may apply when an item is returned in a condition different from its original condition or when parts of the shipment are missing.

Each case will be reviewed individually.

For additional information, please refer to our Return and Refund Policy.

Any deductions or limitations are subject to applicable consumer protection laws.

Currency

All prices displayed on our website are listed in euros (€).

Payments are also processed in euros.

If your bank or payment provider uses a different currency, additional currency conversion fees or exchange rates may apply.

These charges are determined by your respective financial institution or payment provider.

Fraud Prevention and Security Checks

To protect our customers and our business, orders may be subject to automated or manual security checks.

In certain cases, these checks may result in a short delay in order processing.

If additional information is required to verify an order, we may contact you directly.

Privacy and Data Protection

Personal information processed during the payment process is handled in accordance with our Privacy Policy.

Your information is used for payment processing, order fulfilment, fraud prevention, and compliance with applicable legal obligations.

For more information, please review our Privacy Policy:

https://wellmora.shop/policies/privacy-policy

Changes to This Payment Policy

Well Mora reserves the right to update this Payment Policy if our accepted payment methods, legal requirements, or technical procedures change.

The version published on our website at the time of your purchase will apply to your order.

Contact Information

If you have questions about your payment or order, please contact our customer service team.

Well Mora

Lindenweg 18
91320 Ebermannstadt
Germany

Email: info@wellmora.shop

Phone: +49 9194 795460

Website: https://wellmora.shop

Customer Service Hours

Monday to Friday: 09:00–17:00 (Berlin local time)

Saturday and Sunday: Closed