Privacy policy

Last updated: July 5, 2026

Privacy Policy

1. Introduction

Protecting your personal data is of great importance to Well Mora. We treat your personal information confidentially and in accordance with applicable data protection laws, particularly the General Data Protection Regulation (GDPR) and the applicable data protection laws of the Federal Republic of Germany.

This Privacy Policy explains what personal data we collect, how we use it, the purposes for which it is processed, and the rights available to you.

By using our website, you agree to the processing of your personal data in accordance with this Privacy Policy.

2. Data Controller

The entity responsible for processing your personal data is:

Well Mora

Lindenweg 18
91320 Ebermannstadt
Germany

Email: info@wellmora.shop

Phone: +49 9194795460

Website: https://wellmora.shop

3. Personal Data We Collect

When you visit our online store, various types of personal data may be collected and processed.

This may include:

  • First and last name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Payment information

  • Order history

  • IP address

  • Browser type and version

  • Operating system

  • Device information

  • Date and time of website visits

  • Pages visited

  • Referring website URL

  • Cookie information

All personal data is processed in accordance with applicable legal requirements.

4. Purposes of Data Processing

We use your personal data exclusively for legitimate purposes.

These purposes include:

  • Processing your orders

  • Shipping and delivering your products

  • Processing payments

  • Providing customer support

  • Handling returns and refunds

  • Preventing fraud

  • Improving our online store

  • Analysing website usage

  • Complying with legal obligations

  • Communicating with you regarding your orders

  • Sending information when you have provided your consent

We do not sell your personal data to third parties.

5. Legal Basis for Processing

The processing of your personal data is based on Article 6 of the GDPR.

Depending on the specific processing activity, the legal basis may include:

  • Performance of a purchase contract

  • Compliance with legal obligations

  • Legitimate interests

  • Your explicit consent

6. Orders

When you place an order, we require certain personal information to fulfil the purchase contract.

Without this information, we may be unable to process your order.

The collected information is used exclusively for the purpose of fulfilling the contract.

7. Customer Accounts

You may voluntarily create a customer account on our website.

A customer account may provide several benefits, including:

  • Faster checkout

  • Access to previous orders

  • Management of delivery addresses

  • Storage of personal preferences

You may request the deletion of your customer account at any time by contacting our customer service team.

8. Payment Processing

To ensure secure payment processing, we work with recognised payment service providers.

Depending on your selected payment method, certain payment information may be transmitted directly to the relevant payment provider.

We do not store complete credit card information on our own servers.

9. Shipping Providers

To deliver your order, we share only the personal information necessary for the delivery process.

This may include:

  • Name

  • Shipping address

  • Telephone number, if required for delivery

  • Email address for shipping notifications

This information is shared exclusively for the purpose of delivering your order.

10. Cookies

Our website uses cookies.

Cookies help us to:

  • Ensure the proper functionality of our online store

  • Save items in your shopping cart

  • Remember your language preferences

  • Improve the user experience

  • Perform statistical analysis

You can restrict or delete cookies at any time through your browser settings.

Please note that disabling certain cookies may affect the functionality of some features of our online store.

11. Analytics and Website Optimisation

We use analytics tools to continuously improve our online store.

These tools may process anonymised or pseudonymised information about how visitors interact with our website.

This information is used to improve our products, services, website functionality, and customer experience.

12. Marketing Communications

If you have provided your explicit consent, we may send you information about new products, special offers, or promotional campaigns.

You can withdraw your consent at any time with effect for the future.

You can unsubscribe by clicking the unsubscribe link included in our marketing emails or by contacting our customer service team.

13. Data Security

We implement extensive technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, and manipulation.

Our website uses modern encryption technologies to help ensure the secure transmission of your information.

However, despite our security measures, complete security during data transmission over the internet cannot be guaranteed.

14. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with applicable legal retention obligations.

Once the relevant retention periods have expired, personal data will be deleted or anonymised.

15. Sharing Personal Data

We share your personal data only when:

  • Required by law

  • Necessary to fulfil a contract

  • Required for payment processing

  • Necessary to deliver your order

  • You have provided your explicit consent

We do not share personal data with third parties for advertising purposes.

16. Your Rights

Under the GDPR, you have several rights regarding your personal data.

These include:

  • Right of access: Request information about the personal data we hold about you.

  • Right to rectification: Request corrections to inaccurate or incomplete personal data.

  • Right to erasure: Request the deletion of your personal data where legally applicable.

  • Right to restriction of processing: Request restrictions on certain processing activities.

  • Right to data portability: Request your personal data in a structured, commonly used, and machine-readable format where applicable.

  • Right to object: Object to certain types of personal data processing.

  • Right to withdraw consent: Withdraw previously granted consent at any time.

  • Right to lodge a complaint: Submit a complaint to a competent data protection supervisory authority.

You may contact us at any time to exercise your rights.

17. Minors

Our online store is intended exclusively for individuals who are legally authorised to enter into purchase contracts under applicable law.

We do not knowingly collect personal data from children without the consent of their parents or legal guardians.

If we become aware that such information has been collected without the required consent, we will delete it without undue delay.

18. Links to External Websites

Our website may contain links to external websites.

We are not responsible for the content or privacy practices of these third-party websites.

We recommend reviewing the privacy policies of any external websites you visit.

19. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy when necessary due to changes in legal requirements, technological developments, or modifications to our services.

The most current version published on our website will always apply.

20. Contact Information

If you have any questions about data protection or how your personal information is processed, please contact us.

Well Mora

Lindenweg 18
91320 Ebermannstadt
Germany

Email: info@wellmora.shop

Phone: +49 9194795460

Website: https://wellmora.shop

We strive to respond to your enquiries as quickly and carefully as possible.