Shipping Policy

General Information

Thank you for choosing Well Mora.

This Shipping Policy provides important information about our shipping destinations, shipping costs, order processing times, and estimated delivery times.

At Well Mora, we are committed to processing and shipping every order reliably and within the timeframes outlined below.

Shipping Destinations

We currently ship exclusively within Germany.

Orders with delivery addresses outside Germany cannot be processed at this time.

If we expand our shipping destinations in the future, the relevant information will be updated on our website.

Shipping Costs

We offer free standard shipping on all orders within Germany.

There are no additional shipping charges for standard delivery.

The shipping conditions displayed at checkout apply to your specific order.

Order Processing Time

Our order processing time is 1 to 3 business days.

Orders are generally processed from Monday to Friday.

Saturdays, Sundays, and public holidays are not considered business days.

Orders placed on weekends or public holidays will begin processing on the next business day.

Shipping and Delivery Time

After order processing is completed, the estimated shipping transit time is 4 to 9 business days.

Our estimated delivery schedule is as follows:

Processing time: 1–3 business days

Shipping transit time: 4–9 business days

Estimated total delivery time: 5–12 business days

The delivery timeframe begins after your order has been received and confirmed.

Please note that these delivery times are estimates. In exceptional circumstances, delays may occur that are beyond Well Mora's direct control.

Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation by email.

If a tracking number is available, it will also be included in your shipping confirmation.

Please check your spam or promotions folder if you do not receive the email.

Order Tracking

If tracking information is available for your order, you can use it to check the current delivery status of your shipment.

Please note that tracking information may take some time to appear in the shipping carrier's system after your order has been dispatched.

Shipping Address

Please carefully check your shipping address before completing your order.

Your shipping address should include:

• Full name

• Street name and house number

• Postal code

• City

A telephone number and valid email address may also be required so we can contact you regarding your order if necessary.

We cannot accept responsibility for delays caused by incorrect or incomplete address information provided by the customer, subject to applicable consumer protection laws.

Changing Your Shipping Address

If you need to change your shipping address after placing an order, please contact us as soon as possible.

Changes are only possible before your order has been dispatched.

Once an order has been handed over to the shipping carrier, we cannot guarantee that the delivery address can be changed.

Orders Containing Multiple Items

If your order contains multiple products, they may be delivered together or, in exceptional cases, in separate shipments.

If your order is shipped in multiple packages, no additional standard shipping charges will apply.

Delivery Delays

In exceptional circumstances, deliveries may be delayed.

Possible reasons include:

• High shipping volumes

• Public holidays

• Extreme weather conditions

• Strikes

• Technical issues affecting shipping carriers

• Other unforeseen events

If we become aware of a significant delay affecting your order, we will make reasonable efforts to inform you.

Undeliverable Packages

If an order cannot be delivered due to an incorrect or incomplete shipping address, refusal of delivery, or failure to collect the package, and the parcel is returned to us, we will contact you once the returned goods have been received.

If another delivery attempt is required and requested by the customer, additional shipping costs may apply.

Lost Packages

If your order does not arrive within the estimated delivery timeframe, please contact our customer service team.

We will investigate the shipping status and, where necessary, contact the relevant shipping carrier.

Once the investigation is completed, we will inform you of the next steps.

Your statutory consumer rights remain unaffected.

Damaged Packages

If you receive a damaged package, please contact us as soon as possible.

Please keep the product and its packaging and, where possible, provide photographs showing the damage.

We will review the situation and inform you of the next steps.

Your statutory warranty and consumer rights remain unaffected.

Partial Deliveries

In rare cases, an order may arrive in multiple packages.

If you initially receive only part of your order, please check the available tracking information or contact our customer service team.

Force Majeure

Exceptional events beyond our reasonable control may cause delays in order processing or delivery.

Such events may include:

• Natural disasters

• Extreme weather conditions

• Government actions

• Strikes

• Pandemics

• War

• Comparable extraordinary circumstances

In these situations, we will make reasonable efforts to continue processing and delivering orders as soon as possible.

Applicable statutory consumer rights remain unaffected.

Checking Your Order Upon Delivery

Please inspect your order after receiving it.

If a product is missing, damaged, or incorrect, please contact our customer service team as soon as possible.

We will review your enquiry and inform you of the appropriate next steps.

For natural health supplements, we also recommend checking that the packaging and any protective seals are intact before using the product.

If you notice damaged packaging, a broken safety seal, or another product-related concern, please contact us before using the supplement.

Contact Information

If you have any questions regarding your order, shipping, or delivery status, please contact our customer service team.

Well Mora

Lindenweg 18
91320 Ebermannstadt
Germany

Email: info@wellmora.shop

Phone: +49 9194 795460

Website: https://wellmora.shop

Customer Service Hours

Monday to Friday: 09:00–17:00 (Berlin local time)

Saturday and Sunday: Closed