Terms and Conditions

1. Scope of Application

These Terms and Conditions apply to all orders placed by consumers and businesses through the Well Mora online store.

By using our website and placing an order, you agree to these Terms and Conditions.

Any conflicting or additional terms proposed by the customer shall not apply unless we have expressly agreed to them in writing.

2. Seller Information

Well Mora

Lindenweg 18
91320 Ebermannstadt
Germany

Email: info@wellmora.shop

Phone: +49 9194795460

Website: https://wellmora.shop

3. Contracting Parties

The purchase contract is concluded between you, the customer, and Well Mora.

The presentation of products in our online store does not constitute a legally binding offer. Instead, it represents a non-binding invitation for customers to place an order.

4. Conclusion of the Contract

By submitting your order, you make a binding offer to purchase the selected products.

After receiving your order, we will initially send you an automatic order confirmation by email. This email merely confirms receipt of your order and does not constitute acceptance of the contract.

The purchase contract is concluded only when we expressly confirm your order or dispatch the goods.

We reserve the right to refuse orders without providing a reason, where permitted by applicable law.

5. Prices

All prices displayed on our website are stated in euros (€).

Where required by law, prices include the applicable statutory Value Added Tax (VAT).

We do not charge shipping fees for deliveries within Germany.

Any changes to our prices will not affect orders that have already been confirmed.

6. Payment Methods

Available payment methods are displayed during the checkout process.

Payment is due immediately upon completion of the order.

Your payment method will be charged according to the terms and conditions of the respective payment service provider.

7. PayPal

We offer customers the option to pay securely using PayPal.

When this payment method is selected, payment processing is carried out directly through PayPal.

PayPal's terms of service and privacy policy also apply.

If a payment is declined or cancelled by PayPal, we reserve the right not to proceed with the order.

8. Order Processing

Once payment has been successfully received, we will begin processing your order.

The usual processing time is 1 to 3 business days.

Orders are not processed on weekends or public holidays.

9. Delivery

We currently deliver exclusively within Germany.

The estimated shipping transit time is 4 to 9 business days.

The total delivery time is generally 5 to 12 business days, depending on the delivery location and the shipping carrier's procedures.

All delivery times are non-binding estimates, subject to applicable statutory delivery obligations.

10. Retention of Ownership

All delivered goods remain the property of Well Mora until full payment has been received.

11. Right of Withdrawal

Consumers are entitled to their statutory right of withdrawal.

In addition, Well Mora offers a voluntary 30-day return policy in accordance with our Return and Refund Policy.

Further details can be found in the relevant policy on our website.

For natural health supplements, legally permitted exceptions relating to sealed products and hygiene requirements may apply where the statutory conditions are met.

These exceptions do not affect your statutory rights in relation to defective or incorrectly supplied products.

12. Returns

Returns must be registered in accordance with our Return and Refund Policy.

Returned products must be sent to the return address specified by Well Mora.

Returns sent without prior notification may experience processing delays.

Your statutory right of withdrawal remains unaffected.

13. Refunds

After receiving and inspecting returned products, refunds are processed within up to 10 calendar days following approval of the return.

Refunds are generally issued through the same payment method used for the original order.

Depending on your bank or payment provider, additional time may be required for the refunded amount to appear in your account.

Applicable statutory refund deadlines remain unaffected.

14. Product Presentation

We make every effort to display our products as accurately as possible.

Due to differences in screen settings, colours, contrast, and brightness may vary slightly from the actual product or packaging.

Such minor visual differences do not in themselves constitute a product defect.

For natural health supplements, customers should review the product descriptions, ingredient information, usage instructions, and any relevant warnings before making a purchase.

15. Product Availability

If an ordered product unexpectedly becomes unavailable, we will inform you without undue delay.

Any payments already made for the unavailable product will be fully refunded.

Additional claims may arise only in accordance with applicable statutory provisions.

16. Statutory Warranty Rights

The statutory warranty provisions of the Federal Republic of Germany apply.

If a delivered product has a material or manufacturing defect, please contact our customer service team.

We will carefully review your enquiry and work with you to find an appropriate solution.

Your statutory consumer rights remain unaffected.

17. Liability

Well Mora shall be fully liable in cases of intentional misconduct and gross negligence.

In cases of ordinary negligence, we shall only be liable for breaches of essential contractual obligations and in accordance with applicable statutory provisions.

Liability for damages arising from injury to life, body, or health remains unaffected.

To the extent permitted by law, any further liability is excluded.

18. Use of the Website

You agree to use our website only for lawful purposes.

In particular, the following activities are prohibited:

• Distributing unlawful content

• Circumventing technical security measures

• Using malicious software

• Disrupting the operation of our website

• Using automated systems to manipulate our website

In the event of a violation, we reserve the right to take appropriate legal action.

19. Intellectual Property

All content on this website, including text, images, logos, graphics, designs, and other materials, is protected by copyright or other applicable intellectual property rights.

The use, reproduction, distribution, or publication of such content without our prior written consent is prohibited.

20. Privacy and Data Protection

Information about how we collect, use, and process personal data is provided in our Privacy Policy.

Our Privacy Policy forms part of the information available on our website.

You can review it here:

https://wellmora.shop/policies/privacy-policy

21. Changes to These Terms and Conditions

Well Mora reserves the right to update these Terms and Conditions when necessary due to changes in legal requirements, technological developments, or operational needs.

For purchase contracts already concluded, the Terms and Conditions applicable at the time of the order shall remain valid.

22. Severability Clause

If any provision of these Terms and Conditions is or becomes wholly or partially invalid or unenforceable, the validity of the remaining provisions shall not be affected.

The applicable statutory provision shall replace the invalid provision.

23. Applicable Law

The laws of the Federal Republic of Germany shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

For consumers, mandatory consumer protection provisions of their country of residence shall apply where legally applicable.

24. Dispute Resolution

The European Commission provides an Online Dispute Resolution (ODR) platform.

This platform can be accessed at:

https://ec.europa.eu/consumers/odr

Well Mora is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board unless legally required to do so.

25. Contact Information

If you have any questions about these Terms and Conditions or your order, you can contact us at any time.

Well Mora

Lindenweg 18
91320 Ebermannstadt
Germany

Email: info@wellmora.shop

Phone: +49 9194795460

Website: https://wellmora.shop

We place great importance on transparency, reliable customer service, and a pleasant shopping experience.

Our team will be happy to assist you with any questions regarding your order.